Replacing BPO teams, not augmenting them

Your support team is
1,000 people
one AI operation.

Phalanx is the AI-native support platform built by someone who scaled a 1,000-person BPO. We know exactly which humans AI should replace, because we hired all of them first.

The shift

Traditional BPO

  • Hire 200 agents, train for 6 weeks
  • 40% annual turnover, constant rehiring
  • Quality varies by shift and agent mood
  • Scale means more headcount, more cost
  • Night shift coverage costs 2x

Phalanx

  • Deploy in hours, not months
  • Zero turnover, zero sick days
  • Consistent quality on every ticket, every time
  • Scale means the same cost
  • Every hour is the same cost
90%
Tickets resolved without humans
24/7
Coverage without shift management
10x
Cost reduction vs. traditional BPO

Not a chatbot bolted onto your helpdesk. A full operation.

01

Connects to your existing stack

Zendesk, Intercom, Freshdesk, Salesforce. Phalanx works alongside your helpdesk, not instead of it.

02

Handles the full ticket lifecycle

From triage to resolution to follow-up. Password resets, refund requests, order tracking, billing questions, product issues.

03

Knows when to escalate

Built by operators who understand that some conversations need a human. Phalanx recognizes edge cases and routes them correctly.

04

Gets better every week

Learns from escalations, adapts to new issue types, and continuously improves resolution rates without retraining.

"We hired 1,000 support agents. Trained them. Managed shifts across time zones. Now we're building what should have existed all along."

From a decade of running one of the fastest-growing BPOs in America.